Shipping Policy

At RICHVAULTS BUSINESS ENTERPRISES PRIVATE LIMITED, we strive to deliver your products in a timely and efficient manner. This Shipping Policy provides you with detailed information regarding our shipping procedures, delivery timelines, and other important information.

1. Shipping Methods and Costs

We offer various shipping methods to cater to different needs and locations. The shipping cost is determined based on the size, weight, and destination of your order. The exact shipping charge will be displayed during the checkout process before you finalize your purchase.

Shipping costs are calculated based on:

  • The shipping address (domestic or international)
  • The weight and dimensions of the product(s)
  • The selected shipping method (standard or expedited)

2. Processing Time

We aim to process all orders within 1-2 business days of receiving the order. Orders are processed from Monday to Friday, excluding public holidays and weekends. Orders placed on weekends or holidays will be processed on the next business day.

Please note that during peak seasons or special promotions, processing times may be slightly delayed. We will notify you of any delays as soon as possible.

3. Delivery Times

  • Domestic Shipping: Delivery times for domestic orders typically range from 3 to 7 business days, depending on the shipping method and the destination within India.
  • International Shipping: Delivery times for international orders typically range from 7 to 21 business days, depending on the shipping method and the destination country.

Please note that these are estimated delivery times and may vary based on factors such as weather conditions, holidays, or customs clearance.

4. Shipping Partners

We partner with reliable and trusted courier services to ensure your order reaches you safely and on time. Depending on your location and the shipping method selected, we may use the following courier partners:

  • India Post
  • BlueDart
  • DTDC
  • Delivery services like FedEx, DHL, or other local carriers for international shipments.

5. Tracking Your Order

Once your order has been shipped, you will receive an email with tracking details and a tracking number. You can use this tracking number to track the status of your delivery through our courier partners’ websites or customer service.

6. Shipping Address

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delivery delays or non-delivery caused by incorrect or incomplete shipping addresses. If there are any issues with your shipping address, please contact us immediately to make corrections before your order is shipped.

7. Shipping Restrictions

We currently ship to most locations within India and select international destinations. If we do not ship to your location, please contact us at info@richvaults.in for more information. Some products may have shipping restrictions, including hazardous materials or large/oversized items. In such cases, we will notify you if an item cannot be shipped to your location.

8. Lost or Damaged Shipments

While we take great care in packaging and shipping your products, there may be rare instances where an item is lost or damaged during transit. If you receive a damaged or incorrect item, please contact us immediately at info@richvaults.in or call +91 8610625184 within 48 hours of receiving your order. We will investigate the issue and work to resolve it as quickly as possible.

For lost shipments, please allow the delivery carrier up to 10 business days to locate the package. If the package is still not found after this period, we will assist you in filing a claim with the shipping carrier.

9. Customs and Import Duties (for International Orders)

For international orders, the recipient is responsible for any customs duties, taxes, and import fees associated with the shipment. These fees are determined by the customs regulations of the destination country. We recommend checking with your local customs office for more information on potential fees.

10. Order Modifications and Cancellations

Once your order has been processed and shipped, it cannot be modified or canceled. However, if you wish to change the shipping address or cancel the order before it is dispatched, please contact us as soon as possible. We will do our best to accommodate such requests, but we cannot guarantee any changes after the order has been shipped.

11. Contact Us

If you have any questions about our shipping policy, or if you need assistance with your order, please feel free to reach out to us at:

Thank you for choosing RICHVAULTS BUSINESS ENTERPRISES PRIVATE LIMITED. We look forward to serving you and ensuring your orders arrive safely and on time!